Shipping and Delivery

Free delivery on all orders over ＄150!

Thank you for visiting and shopping at Shirakawa-cha Green Tea and Tea Leaf.

Shirakawa-cha Green Tea and Tea Leaf ships all over the world.

Our green teas are shipped directly from Japan.

Following are the terms and conditions that constitute our Shipping Policy.

 

International Shipping

 International shipping may be delayed for certain destinations due to service impacts related to the COVID-19 pandemic.

Please double check before placing order if your shipping address is correct. 

•  Shipment processing time

 All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

• Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

You can select the shipping method when you check out.

Shipment method	Service	Estimated delivery time	Shipment cost
EMS	Express air freight with tracking number	Asia: 2-4 days	$14.50~
		EU: 2-4 days	$22.00~
		Rest of countries: 4-6 days	$25.00~
* EMS is not available for Australia, Canada and France.
Standard Shipping	Air freight with tracking number. * Some countries are not available to use JP postal tracking service.	Asia: 3-7 days	$11.00~
		EU: 1-2week	$13.00~
		Rest of countries: 2-3week	$16.00~

 

*Following is how to change shipping method.

*Your signature is required to receive the parcel. Please ask the driver to leave the parcel at your door.

*We are not responsible for any shipping delay after transfer to local carrier or the customer's circumstances.

*In some countries, you may be required to pay customs duties or import taxes upon receipt.

 

•  Shipment to P.O. boxes or APO/FPO addresses

Shirakawa-cha Green Tea and Tea Leaf ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

•  Shipment confirmation & Order tracking

 You will receive a Shipment Confirmation email once your order has shipped. If you chose EMS or Priority Mail Service, it will include your tracking number(s).

 Customs, Duties and Taxes

 No sales tax(CT) for international shipping.

Shirakawa-cha Green Tea and Tea Leaf is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

•  Damages

Shirakawa-cha Green Tea and Tea Leaf is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a complaint or do not accept damaged package.

 Please save all packaging materials and damaged goods before filing a complaint. 

 

Domestic(Japan) Shipping

•  Shipment processing time

 All orders are processed within 2-3 days.

 We use YAMATO TRANSPORT Co. to deliver our tea with safety and as quickly they do.

They will deliver our tea within 2-3 days.

 If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Please note that delivery may be delayed due to weather conditions.

Shipping to Okinawa may be delayed due to reduced air freight.

•  Shipping rates & delivery estimates

Shipment method	Estimated delivery time	Shipment cost
YAMATO TRANSPORT Co.	2-3 days	¥800 (All Destination in Japan)

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.